FAQS

FREQUENTLY ASKED QUESTIONS

Customer service is extremely important to us and we’re here to answer your questions from 9.00am – 5.00pm on Monday to Friday.  If you contact us outside these hours, please allow us to contact you on the next working day. 

For all enquiries, please contact hellofuzzygoose@yahoo.com

We are a small, privately owned boutique and do not have the capacity to offer a 24 hour call centre customer service, however we work hard and love our customers, so aim to answer your questions as soon as we possibly can.

We really do appreciate you shopping with us and aim to offer a genuine and personal service.

WHAT IS THE FITTING LIKE?

Generally all our items are true to size unless otherwise specified, but if you are unsure, please check our sizing guide.

ARE YOUR PAYMENT GATEWAYS SECURE?

You can shop with us in confidence as our payment gateway Worldpay is one of the world’s leading payment companies is 100% secure.

DID MY PAYMENT GO THROUGH?

If you received an email with your order number in it, your order has gone through successfully.  However, if you are still unsure, please email us at Fuzzy Goose at hellofuzzygoose@yahoo.com and one of our team will check that your order was successful.

WHAT POSTAL SERVICE DO YOU USE?

We always use Royal Mail Recorded Delivery so we can track your parcel. This service is a signed-for service, so someone will have to be in to accept your delivery.  We recommend using your work address where someone will be at home to sign for your package.

CAN I CANCEL MY ORDER?

Unfortunately we are unable to cancel orders after payment has been made. However you can return the parcel to us if you wish and we will provide a refund when we receive it back.

DO YOU OFFER PRE-PAID RETURNS?

Fuzzy Goose do not currently offer pre-paid returns. We highly recommend that you return your items via a courier or recorded delivery so that you can track them should there be a delay or they go missing.