Returns & Exchanges Policy

RETURNS AND EXCHANGES

You have 7 days from delivery in which to return any unsuitable garments for either a full refund or exchange.  Should the items be returned after this period a credit note will be issued.

All items must be returned in the same condition they were received, in the same packaging (includes shoes in the original undamaged box, that cannot be used as external packaging when posting back) and with all labels attached.

Reduced and sale items are non refundable.

Returns address: 

Jo Hoddes, Fuzzy Goose, Errwood House, 212 Moss Lane, Bramhall, Cheshire SK7 1BD.

To exchange, simply email us at: hellofuzzygoose@yahoo.com and we will handle your request.

To return, please follow these instructions:

Choose your returns method. We recommend you return your item(s) using a secure or trackable method i.e. Recorded/Special Delivery and that you retain your proof of postage.

Choose your packaging. We recommend you return your item(s) in the packaging we sent them to you in to ensure the item(s) arrive to us in pristine condition.

Complete the returns form and enclose in the parcel you are returning.

Await our email to confirm safe receipt of your returned item(s). Please note, until we receive your return, the item(s) and their condition remain your responsibility. Please note returns can take up to 20 working days to be processed and may take up to 24 days to appear on your bank statement.

Your refund will be credited back via the original method of payment.